hero image

Ep. 11 - Hiring & Delegating to Grow Your eCommerce Business with Nathan Hirsch

Nathan Hirsch is a serial entrepreneur and expert in remote hiring and eCommerce. He started his first eCommerce business out of his college dorm room and, since then, has sold over $30 million online. He is now the co-founder and CEO of FreeeUp.com, a marketplace that connects businesses with pre-vetted freelancers in eCommerce, digital marketing, and much more.

Today, he shares what he’s learned from over a decade of building eCommerce businesses and how hiring can make all the difference.

Get a FREE $50 credit to try FreeUp by using code “honestecommerce50” at FreeeUp.com!

In This Conversation We Discuss:

  • [3:00] How your first hire can lead to either success or failure
  • [7:00] The downsides to markets like Facebook, Amazon, and eBay
  • [9:40] When you should start hiring
  • [13:00] Setting expectations with freelancers
  • [20:50] How you can use hiring platforms to grow your business
  • [23:00] What many eCommerce stores start outsourcing first

Resources:

If you’re enjoying the show, we’d love it if you left Honest eCommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!

Transcript:

Nathan Hirsch

Hiring is hard. You make a lot of bad hires and you finally find someone you like. So what do you do? You load them up with everything. While, all of a sudden, your business became a lot more risky. That person quits, it can take you months to replace them and really set your business back. You don't have to go overboard. You don't have to hire 5 customer service reps to handle 5 emails a day. But make sure as you're hiring, you're not putting all your eggs in one basket.

 

Annette Grant

Welcome to Honest eCommerce where we are dedicated to cutting through the BS and finding actionable advice for online store owners.

 

Chase Clymer

I'm your host, Chase Clymer.

 

Annette Grant

And I'm your host, Annette Grant.

 

Chase Clymer

And we believe running an online business does not have to be complicated or a guessing game.

 

Annette Grant

If you're struggling in scaling your sales, Electric Eye is here to help. To apply to work with us, visit electriceye.io/connect to learn more.

 

Chase Clymer

And let's get on with the show.

 

Annette Grant

This episode of Honest eCommerce we talked to Nathan Hirsch, the CEO of Freeeup.com, a marketplace that connects businesses with pre-vetted freelancers in eCommerce, digital marketing and much more.

 

Chase Clymer

Welcome back, everybody to another episode of Honest eCommerce. I'm sitting here next to the wonderful Annette Grant and today we are welcoming to the show, Nathan Hirsch from Freeeup. Nathan is going to teach us about hiring and scaling with remote freelancers. So Nathan, how do you know so much about that?

 

Nathan Hirsch

Yeah, first of all, thanks for having me. I mean, I started hiring at a very young age. I started a multimillion-dollar Amazon business out of my college dorm room.

 

And one thing that they don't teach you in school, It's how to hire people and how to manage people and I really got thrown into it. My business was booming. I was getting crushed. I was working 20 hours a day trying to get all this stuff done. And one day I realized, I just had to start hiring. There were no other options.

 

So I started hiring people. I had a lot of great experiences, a lot of poor experiences. I actually ended up opening up an office and shutting that down and going back to remote and eventually building my own marketplace based on my own good and bad experiences from the Upworks and the Fiverrs out there.

 

So I've hired hundreds, if not thousands of freelancers. And that's a lot of what I do on a day to day basis: Helping people make great hires.

 

Chase Clymer

I can't tell you, as a small business owner, how much that's a pain point. We are constantly hiring and firing. That's something I learned. It was in a book and I have read too many now, so I finally forget what they're called. But um, (laughs), it was essentially... You gotta fire faster than you're hiring. So you got to make sure that you can. It's a business decision. Unfortunately, these are people you like, but your business’s finances are directly tied to that person's performance.

 

Nathan Hirsch

Yeah, a lot of business owners don't realize that hiring is the difference between success and failure. There can be really good business ideas, really good business owners that can't get to that next level or fail because they make bad hires and vice versa. There are some average, so-so ideas that accelerate because they put the right people in place to help get to the next level.

 

Annette Grant

Nathan, who was your first freelance hire, remote freelance hire? Do you remember?

 

Nathan Hirsch

So my first hire... It's funny. I posted a job on Facebook because I was 20. I was 21. I didn't really know what I was doing, posted a job. This guy in my business blog class messages me and says, "Hey, I'm looking for a job. I don't really know what you do, but willing to do whatever it takes that I need to make some money."

 

So I didn't really even interview him. I had a quick conversation. I really needed someone. Hired him right off the bat. And right before his first shift with me, I get a call from him saying, "Oh, by the way, I don't have a car. Can you come pick me up?"

 

Annette Grant

(laughs)

 

Nathan Hirsch

So I drive 10 minutes. I go pick them up. I bring them back. It's kind of a hassle. But he crushes it for me. He's doing all the nitty-gritty work that I don't want to do. He's learning fast. He's excited. He's passionate. It was the first time that someone else was as passionate about the business as I was.

 

And every day on the way home that I would drive him back to his dorm. We were just talking business and talk about, "Hey, how can we improve? How can we get better?" His name is Connor and he's actually my business partner today on both my Amazon business and Freeeup. I got really lucky with my first hire, and I proceeded to make a lot of bad hires right after that. But I hit gold right from the beginning.

 

Chase Clymer

I saw the end to that story.

 

Annette Grant

I did not. I didn't even mean to ask that question.

 

Chase Clymer

I'm just terrible to watch movies with.

 

Annette Grant

(laughs)

 

Chase Clymer

I'm like, "This is about to happen guys"

 

Nathan Hirsch

Exactly.

 

Annette Grant

That's amazing.

 

That's so awesome. So he's still your business partner to this day? Your first Freelancer?

 

Chase Clymer

Did he ever get a car?

 

Annette Grant

(laughs) Yes. Does Connor have a car? (laughs)

 

Nathan Hirsch

(laughs) He did get a car. He used that money to buy a car and eventually I didn't have to drive him back and forth anymore.

 

Annette Grant

(laughs) Oh, that's a great story.

 

Chase Clymer

That's amazing. So let's dabble into what were you selling out of your dorm room.

 

Nathan Hirsch

Yeah, so I started off with textbooks. I had made a little bit of money during summer jobs, and I saved it up. And at the end of every semester, I would buy people's books back. And I would compete against the school bookstore. I created a little referral program so people would tell their friends.

 

And before I knew it, I had lines out the door of people trying to sell me their books, to the point where I actually got a cease and desist letter from my college to knock it off because I was taking up too much of their business.

 

So, I kind of realized that books were a nice little moneymaker. But it wasn't my long term future. I was going to graduate at some point. I also thought we'd all be on tablets by now, which hasn't really happened.

 

But I started to just experiment with Amazon. This website that no one knew anything about, besides it was a big bookstore that was just getting into other things. This was back in 2008. There were no courses. There are no gurus out there. No one really knew what Amazon was.

 

So I started experimenting with really cool stuff that I was familiar with. Sporting equipment, DVDs, computers, typical college guy stuff and I just failed over and over and over. And the only thing I get to sell are these books. And I was pretty frustrated.

 

And one day I came across this deal for this baby product. And I kind of jokingly listed on Amazon. And right away, I got five sales. And I came up with this concept of dropshipping, years before I knew it was even called dropshipping; Where I could build relationships with retailers, manufacturers, distributors, that would ship products for me, because I didn't have any place to store them. And I would make the difference between what I sold it for and bought it from. And I hit the jackpot with these baby products.

 

So all day, (laughs) when I was in the back of the class, I was just listing baby products for eight hours a day. People thought I was crazy. And that's how my Amazon business exploded. I was selling millions of dollars worth of baby products and toys.

 

Annette Grant

So you did not have an actual eCommerce site, a domain name that you own that you sold your product from. It was all through Amazon in the beginning?

 

Nathan Hirsch

All through Amazon.

 

Chase Clymer

Now does that business still exist?

 

Nathan Hirsch

We actually shut it down in January of last year. A lot of reasons. I mean, we were doubling every year for the first five-plus years and we stopped doubling. The courses, the gurus, they came out there and Amazon became stricter. And we weren't really growing our brand, we were kind of just running in circles. And we were making money, but we weren't passionate about it.

 

We were never really passionate about selling baby products. We were passionate about growing the business and scaling it. And once that stopped, there wasn't that much passion rolling around.

 

So with Freeeup when we launched that on the side, that took off really quickly. I mean, we're still growing rapidly. It was kind of a different experience. Where on Amazon, you're kind of secluded, you're dealing with your own team and your manufacturers and you don't want to tell anyone what your products are.

 

With Freeeup, I got to go on podcasts with you guys and speak at conferences and grow our brand and have our own website that we drive traffic to. Once that started to take off, we wanted to focus all our energy on that. So we let go of the Amazon business.

 

Chase Clymer

Yeah, you actually hit on a gem in there and that is with Amazon and the Etsys and the eBay's, it is a highly competitive marketplace and they make the rules and they own that customer relationship. So if you're not building a brand like you said, it can stall out and even start to just go downhill rapidly. I have actually known people that have lost their cash cow products on Amazon because Amazon entered the market with Amazon plus or whatever their...

 

Annette Grant

Basics.

 

Chase Clymer

...products are. Sorry. Yeah.

 

Nathan Hirsch

Yeah. Happens all the time. That's the new thing going around in the eCommerce world. Focus on your brand. Don't be reliant on one source and definitely don't be relying on Amazon long-term.

 

Annette Grant

And I think for Freeeup, you changed into, "How can we serve our customer?" Before, you're kind of just selling them products and it sounds like use switched your focus to serving your customer. And now that's where you're seeing that excitement, you and your partner. That's very cool.

 

Nathan Hirsch

Yeah, it's a lot of fun for us. It's a lot different than just selling a product to an end consumer. I mean, we're dealing with businesses. I'm both the client-side and the freelancer-side. We get to help people achieve their dreams and their goals and scale. On the flip side, provide for their families.

 

And when I was in the Philippines, people were showing me their cars and their houses that they were able to buy from Freeeup. So it's been a very rewarding experience and much different than the eCommerce atmosphere.

 

Chase Clymer

Absolutely. So let's get into it. Like, when should I hire somebody? I'm a small business. We are selling a couple of grand a month of baby products. But we have a brand. We're doing it right. When should I hire somebody?

 

Nathan Hirsch

I like to hire people early and what I try to do is I split it up into three levels. So you got basic level freelancers that are $5-$10 an hour when you think of outsourcing. And they have years of experience, but they're really followers. They're there to follow your systems, your processes, and I like to hire these types of people, once I find myself doing things that are below my hourly rate, so to speak.

 

So if I'm starting a business, my hourly rate is pretty much nothing. You're not making any money, you have to do everything. But as you start making more and more money, your hourly rate goes up and up. And if you're worth $100 an hour, and you're constantly doing $5, $10, $20 an hour tasks, you need to hire some followers to come in and take those processes and those systems off your plate, so that you can focus on sales, expansion, marketing, all the big picture stuff.

 

The flip side of it is the mid-level and the expert level. So the mid-level are more specialists more project-based. Graphic designers, writers, bookkeepers.

 

And the experts are the consultants, the people who can execute high-level game plans that can project manage. All the high-level stuff, maybe outside of your core competency.

 

So as a business owner, I try to focus on what I am good at and where am I spending my time that I'm not good at? What are my weaknesses? And I want to turn those weaknesses into strengths to the best of my ability, whatever I can afford.

 

So that's really how I look at it. It's very tough to say, "Oh, you need to hire at this point right now, or you're going to mess up." It's more along the lines of, "When do you get stuck doing the stuff that's below your pay grade?" And "When are you doing too much?" "Are you spreading yourself too thin outside of your core competence?" Does that make sense?

 

Annette Grant

Yes.

 

Chase Clymer

Oh, it makes complete sense to me. I have been a large proponent of systems and delegation. Or and then... I think that from day one, we've had a VA here and now she's up to 40 hours a month. Now I have a copywriter. The tasks that I shouldn't be doing... No one else can replace me on the podcast. You guys would miss my voice.

 

Annette Grant

(laughs)

 

Chase Clymer

I think that there's a lot of stuff that I was doing when we first started the business. When the marketing and the sales department that I've now systematized and delegated and even terminated some of that stuff.

 

Another key point is, sometimes you don't need to be doing stuff just at all. You can just stop doing it and your business will survive. And that's something that you got to think about. Some of these, you gotta focus on. Especially in marketing, you got to focus on exactly what's actually going to move the needle for you. You can't do everything at once.

 

Nathan Hirsch

Yeah, I mean, we all run out of hours in a week, right? You can work 50/60/70 and there's always more stuff to do. And then there's also the personal preference of how do you want to run your business? Do you want to be hustling all the time? Do you want more of that lifestyle, where you get more time with friends and family? Where are you in terms of your own financial stability? And a lot of those decisions come into when you're going to hire and who are you gonna hire.

 

Annette Grant

So going back to the hiring. Obviously, if you're hiring a freelancer, what are some of the... I'm sure you have some warnings for us. What are the tips, like red flags when you're hiring? Either A - putting too much on their plate? Or you know, when you're interviewing, making sure that you're finding the right person. What are some of your best practices? I'm sure you can kind of fire some of those off to us.

 

Nathan Hirsch

Yeah, so my biggest thing is I set expectations upfront and I overdo it. Now, I'll ask someone three times “Hey, are you sure you can work this time zone? Hey, are you sure that you have the background for this? Are you sure that you can handle this workload, whatever it is?” And I really try to lay out those expectations, not just of the work, but also what it's like to work with me.

 

Because these freelancers, they work with a lot of different clients and you are unique as a business owner. I'm sure there are some people who will say I'm pretty tough to work with. I talk fast. I move fast. I have high expectations. If you can't handle direct feedback, if you're a warm and fuzzy person or you can't move at my speed, I'm probably not the best person to work with. So I lay out those expectations and I give the person a chance to back out.

 

Scare probably isn't the right word. But for lack of a better one, I almost scare them a little bit because I only want them to commit, if they can 100% do it. And then from there in that first one week, two weeks, three week, I hold them to those expectations. If they're showing up late for meetings, or if they are missing due dates, or if they're taking my direct criticism personally, those are the type of people I try to avoid based on my past experience.

 

So I'll be quick to make moves and that's a lot where that fire fast comes in. Once you've invested a lot of, not just money, but time into someone it becomes a much harder decision. But what I try to do is to lay those expectations upfront and figure out if someone is a good fit in that first week or two.

 

Chase Clymer

Absolutely.

 

Simplr Ad

Support for our podcast comes from our friends at Simplr: a new way to staff 24/7 sales and customer service on your eCommerce store. It works with your existing email and chat platforms so setup is quick and easy.

 

Simplr's network of on-demand, US-based, Simplr specialists are standing by to answer your customers' most common questions. Set it up for free today and then turn it on or off depending on your customer volume. You only pay $2.25 for every resolution. No hidden fees, contracts or minimums

 

Close more sales with simpler by staffing your email and live chat around the clock with Simplr specialists.

 

Start your free, seven-day trial at simplr.ai/honest.

 

Chase Clymer

We just hired a copywriter last month before Christmas. It's January while we're recording this and it was not gonna come out till March because I somehow found 14 people really fast that wanted to be on this thing. But anyway, I digress. We came to that Freelancer with a two-page brief on exactly what we wanted for our blog articles. We actually hired four people, and we hired them all. Asked them all. Set deadlines.

 

We followed such a stringent hiring process and set all those expectations up front and one of them stood out and we're still working with them to this day. So I can just agree wholeheartedly. You have to almost over-educate and lay out...

 

You might think it's something simple and you don't need to write it down. It can be overlooked. That's what's going to separate that from being a good hire from a bad hire. The onus is on you as the hiring party, not sharing all those details.

 

Nathan Hirsch

Yeah, there's a lot of assumptions that go on. Clients, --I see it all the time-- they leave out a huge chunk of what they needed because they almost assume the freelancer will know. And to be fair from the freelancer side, again repeating my point from before, they work with a lot of different clients. What's good for one client is bad for another. What one client likes is another client's pet peeve. If you don't establish that upfront, it's gonna be really hard to get on the same page right from the beginning.

 

Chase Clymer

Yeah, Someone shared with me something the other day and it was like it was a brief. They were trying to... Someone was trying to hire another agency and they said, "I was sick of wasting money. And that's why I came to you." And that phrase stuck out to me. I was like, “When I waste money... We go down rabbit holes sometimes where we're doing the wrong thing.” But 99% of the time, it's because I didn't do the work upfront to really outline what that project should look like.

 

Nathan Hirsch

Yeah, and there are times where... And we encourage... So we have the terms of use to our platform, but we also have best practices. And we don't enforce them. But they're there to really help the freelancers and one thing we'll do is we'll say, "Hey, go out of your way to get more information. Ask questions. Really define it.

 

Don't start a project until you have all the information you need on exactly what the client wants, because you don't want it to turn into he said/she said down the line or X was assumed. Whatever it is. " Even getting really specific. It's not "due next Tuesday", it's "due next Tuesday, 2 pm Eastern Time." Things like that can save you a lot of time and money from both sides.

 

Chase Clymer

Absolutely. The time zone thing on due dates, that's so crucial. Yes. Alright. So now that we're getting into it... So now we're moving along we're a little further along in our business. When do you start delegating some of that more important stuff off your plate? Some of those things that you owned as an owner. Maybe your expertise for the business.

 

This is more pivoting from like, a lifestyle business now and almost a business. Do you have any advice on scaling up? Because I'm sure there are some things that you have delegated off your plate in the last year with doing Freeeup that you never thought that you wouldn't be in control of.

 

Nathan Hirsch

Yeah, I like to focus on low risk/high reward situations. Especially as a startup, someone who's never gotten funding before. Reinvesting the company's revenues and profits back into it. I like to try different things and this is part of the fun of hiring. So I'll hire someone, for example, to run my Instagram or run Twitter for a few months. It costs a few hundred dollars every month and nothing too crazy.

 

And what's the worst-case scenario? I lose $600-$1,000? Yes, it sucks, but it's not the end of the world, I'm not going homeless. And what's the best-case scenario, they crush it, they do a way better job than I can. Leads are coming in. And that's what happened with both agencies that I hired to run these platforms.

 

So if you're constantly looking for low risk/high reward situations, whether it's hiring a lead generation team or someone for social media, or Facebook ads. Things that are not working, you can pull back on and invest in other things. Things that are working, you could put more money and more time into.

 

So that's really how I look at it. It's really tough. You see, the gurus out there and the course owners saying, "You have to do this. Succeed in your business." and every business is different. What works for one business doesn't work for another.

 

So there's really no substitute for that trial and error approach because you might come across something like LinkedIn, that is just crushing it. That's doing way better than Facebook ads when another business for whatever reason, has had a ton of success with Facebook ads.

 

Annette Grant

Now that's great. I think we should tell our audience, --we had a little chat before we even started the call-- that Nathan, his whole entire business, is based on freelancers to this day correct? All of Freeeup?

 

Nathan Hirsch

Yeah. We're entirely remote. We have no office. All of our day to day operations, our billing, our customer service, my virtual assistants, lead generation is all outsourced to the Philippines. All the higher-level stuff Our Facebook ads, our blog, our SEO are US freelancers.

 

Both are available on the platform for other people to hire. And then we have agencies that we use for different social media and stuff like that. So, we really practice what we preach. We only hire people within the Freeeup platform and everyone's remote.

 

Annette Grant

So let's talk about the Freeeup platform. I have to admit I've never used Freeup I have used Upwork and Fiverr. So, can you explain to me and our audience what makes Freeeup different from the other hiring platforms?

 

Nathan Hirsch

Yeah. I used all the other platforms and I had some good experiences. Some bad ones. But what I really didn't like is I would post a job, get 50 people to apply, interview them one by one. Took forever. If I found someone I liked, they ended up quitting on me. I was right back where I started interviewing all these people again.

 

So, I came up with the idea of Freeeup, where we get thousands of applicants every week. Virtual assistants, freelancers, agencies, from all over the world. We vet them for skill, attitude, and communication. Let the top 1% in and then make them available to clients quickly, whenever they need them. It's free to sign up. There are no monthly fees, no minimums, no obligation. It's in our best interest to get people, freelancers they actually like that help them grow their business.

 

On the back end, customer service is incredibly important to me. We have 24/7 support. I'm pretty easy to contact. I have assistants that cover my Skype, email, live chat all the time. So if you have even the smallest need, issue, question, whatever it is, they're there.

 

And then lastly, we have no turnover guaranteed. Because we know how frustrating it is to have someone you like, quit. Freelancers on our platform rarely quit. It is real life. It can happen. If it does, we cover replacement costs and get you a new person right away. So, that's really how we differentiate ourselves. The pre-vetting, the speed, the customer service, and the protection.

 

Annette Grant

And are all of your freelancers... I know some of them are US and International with the other sites. Where are all of your freelancers on your platform? Where are they from?

 

Nathan Hirsch

So we're about 40% US, 40% Philippines and 20% scattered around the world.

 

Chase Clymer

Alright, so I have an eCommerce store and I'm selling these baby parts...

 

Annette Grant

(laughs) Baby... Not baby parts. (laughs)

 

Nathan Hirsch

(laughs)

 

Annette Grant

Oh wow. Okay. So... (laughs)

 

Chase Clymer

Baby toys... (laughs) I don't know where I was going with that with the baby... Anyway. I digress. We're not selling baby parts but we're selling baby toys. Anyways, what are some common things that you see small eCommerce store owners, outsourcing through your platform?

 

Nathan Hirsch

Yeah. On the basic level side, you've got the customer service, order fulfillment, maybe bookkeeping or data entry or sourcing work. On the mid-level side, you've got listing products, you've got graphic design, you've got building websites, listings. And then on the top-level, maybe you have marketing experts or Shopify experts or Amazon experts you can hire to order your store and optimize listings. PPC across all platforms, whether it's Google, Facebook, Amazon, and just overall business experts that can come in and help identify different ways to improve. So, it definitely depends on what level you're looking for. But we have over 100 skill sets on the platform to pick from.

 

Annette Grant

And when you see eCom businesses coming to Freeeup and start hiring, do you notice --once they kind of get a taste for the freelancer and having someone help them-- that there's an uptick pretty quick of them wanting to hire more and outsource more?

 

Nathan Hirsch

Yeah.

 

Annette Grant

It's that a common theme.

 

Nathan Hirsch

This isn't really a Freeeup thing. It's more of a life thing.

 

Annette Grant

Right.

 

Nathan Hirsch

Making bad hires turns you away and it makes you never want to hire anyone and do it all yourself. And making good hires is addicting and it makes you want to do it more. And it helps you take your business to the next level and have more fun. We tried it.

 

I can't tell you how many clients... They come to us and say, "Hey, I've sworn off virtual assistants. I'm never gonna hire. I'm never gonna outsource." And then a week later they say, "Hey, this is awesome. Here the next three things I need."

 

Annette Grant

So besides vetting that the correct freelancer, are there any tools that you use in your business that our listeners might want to use when they're outsourcing, that you use on a daily basis?

 

Nathan Hirsch

Yeah. So, I really try to practice what I preach and one of the things I preach is simplicity. I work with 40 plus freelancers, virtual assistants, and I keep it pretty simple. I use Skype and email for communication. I use Trello for projects. I use JIRA for developers. And that's really it. And you can run a very effective business, using those tools that are all free.

 

And I have plenty of clients that are way more successful than I am that use a lot of other crazy stuff. Slack, Asana, and all those things but you don't have to do it. And definitely, if you're only using a few people here and there, don't feel like you have to get every tracking tool out there. A lot of times it is very unnecessary.

 

Chase Clymer

Yeah, we actually just made the decision to terminate a third of the apps that we were using. Maybe they're a little more efficient in one thing, but having 19 logins just makes it not worthwhile. But I think I do have a tip for you.

 

I've found that with my outsourcing, ever since I discovered Loom, I could walk my freelancers through exactly what I wanted and talk about it and show them on the screen. And that has increased my success rate with hiring. It's unreal.

 

Annette Grant

Well, tell our listeners what Loom is.

 

Chase Clymer

Oh yeah. Loom, it's a free Google Chrome plugin. You click a button and it's recording your screen. You can talk to your computer. And then when you're done recording, it's instantly on their server. And you can share that link with your Freelancer or your web team if you found a bug on your website. I mean there's a million uses for it. But yeah, it's probably my favorite plugin I found in quite a while.

 

Nathan Hirsch

Yeah, I love it. My thing on videos... Because I'm a startup, I'm constantly trying to improve systems, improve processes. I almost try to not make videos unless I'm sure that that process is concrete which almost none of my processes are concrete. We're always trying to improve them. Make them better. I tend to stick with documents but like I said, I've lots of clients who do differently that have a lot of success.

 

Chase Clymer

You just hit on gold. I don't think the process is ever complete. (laughs) You can always improve it. You can always make it more efficient. I find me having that conversation with my project manager and my business partner here. I was like, "Do you guys understand that we're always going to make changes to these things. Right?"

 

Nathan Hirsch

Yeah, I mean, that's kind of a mentality that I get people that work with me in. With the line they say is, "This isn't the way it is because I said so. Because Nate said so." This is what we've come up with so far. Now let's work together to make everything better and come in every day trying to come up with ideas and improvements and feedback. Some of the best ideas that have saved me the most money or cut the most costs have come from other people because I've created that kind of environment.

 

Annette Grant

I have one important question that I think our listeners would be interested in, once you hire a freelancer, the payment, is that happening through Freeeup or is that happening just between the freelancer and the hirer?

 

Nathan Hirsch

Yeah, just like other marketplaces, the payments are through us. So our billing period is Wednesday to Tuesday. We charge you every Thursday. You can pause and unpause freelancers. You can set weekly limits. And you have a week to dispute anything, before we pay the freelancer the next Thursday. The freelancer set their own rates. You can negotiate it, you can agree to fixed prices, but it follows that billing period.

 

Chase Clymer

Awesome. And I heard that you have an awesome deal that you want to share with our listeners.

 

Nathan Hirsch

Yeah, so anyone that signs up... --First of all, my calendar is right at the top of the website. If you ever want to book a call and talk about your business, mentioned this podcast and get a $50 credit applied to your account and try us out. And yeah, we look forward to helping a lot of listeners out there with their hiring needs.

 

Absolutely. And I think we're going to convince them to make a coupon code that will put in the show notes HONESTECOMMERCE50. But yeah, Nathan, is there anything else that you'd want to share with our audience? You've been absolutely wonderful.

 

Annette Grant

Yeah. Where can our listeners find you?

 

Nathan Hirsch

Yeah, check us out. Online Hiring Mastermind on Facebook. You can add me on Instagram, Twitter, Facebook, as well. I'm pretty easy to contact and active on social media. I guess my last piece of advice is just to diversify your hire. A lot of people fall into the trap.

 

Hiring is hard. You make a lot of bad hires and you finally find someone you like. So what do you do? You load them up with everything. While, all of a sudden, your business became a lot more risky.

 

If that person quits, it can take you months to replace them and really set your business back. You don't have to go overboard. You don't have to hire 5 customer service reps to handle 5 emails a day. But make sure as you're hiring, you're not putting all your eggs in one basket.

 

Chase Clymer

That's fantastic. Thank you so much.

 

Nathan Hirsch

Thanks for having me guys.

 

Annette Grant

Thank you.

 

Chase Clymer

We can't thank our guests enough for coming on the show and sharing the truth. Links and more will be available in the show notes. If you found any actionable advice in this podcast that you'd like to apply to your business, please reach out at electriceye.io/connect.

 

Annette Grant

Please make sure to subscribe on Apple Podcasts, Spotify or your podcast app of choice